The Levers for Success - a TUANZ Contact Centre Networking Lunch hosted by UCMS Solutions
Are the KPIs that you set for your staff in line with your company's goals?
Do you understand the importance of the work/life balance in retaining good staff?
Are your agents being motivated to constantly add value to your organisation?
The most precious resource in any contact centre is its people. And the key to retaining great staff is effective workforce managment. Which is why the first TUANZ Contact Centre Networking Event for 2008 is all about how to recruit and retain successful CSRs.
Come along and find out from Nick Egerton at UCMS how to harness the unique qualities of the individuals who work in your contact centre. Discover what Giles Potter has to say about the possibilities of a workforce management programme. And hear from Air New Zealand’s Catrina Duff how she drove positive change in her contact centre.
Also, get the low-down on the TUANZ Contact Centre Awards – learn more about how to get Out in Front and Up on Stage.
Dates and venues:
Christchurch: Monday 18 February, The George Hotel
Wellington: Tuesday 19 February, The Museum Hotel
Hamilton: Wednesday 20 February, Skycity Hamilton
Auckland: Thursday 21 February, The Langham Hotel *** FULL CAPACITY ***
Timings:
Registrations are at 12.00 noon for a 12.15pm start. Lunch will be served at 1.00pm
Pricing:
TUANZ members free of charge, non-members $65.00 plus GST.
To register click here, or email events@tuanz.org.nz or call 09 488 1888.
Cancellations:
Should you be unable to attend, a substitute delegate is welcome at no extra cost. Alternatively, a refund less $20 + gst per non-member will be made for cancellations received in writing up to three business days before the event. Regrettably there will be no refunds after this date. Please advise our office in writing should you be unable to attend. Please note, a 'No Show' at an Event does not constitute a cancellation and will be charged in full for non-members.
Liability for postponement or cancellation of the event:
TUANZ is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation or postponement of this event. If the event is altered, rescheduled, postponed, cancelled or rendered inadvisable, impracticable or impossible due to a fortuitous event or unforeseen occurrence TUANZ shall not be liable for any loss or damage directly or indirectly arising from a failure to perform any term of this contract. For the purposes of this clause a fortuitous event shall include an Act of God, fire, armed conflict, disaster, civil commotion, government restrictions and/or regulations, riots, terrorism or an act of terrorism; any emergency, curtailment, suspension and/or restriction on transportation facilities/means of transportation or any other cause beyond the reasonable control of TUANZ. No refunds will be made.
We look forward to seeing you there.
The Team at TUANZ
PH: 09 488 1888
PO Box 33 1014
Takapuna
Auckland