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TUANZ Contact Centre Conference & Awards 2008 in association with TelstraClear
The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals. The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers,
This Award Category is for The Contact Centre Manager of the Year 2008, under 25 seats sponsored by TelstraClear.
Please fill in the below entry form and submit your entry to TUANZ.
Click here to read the terms & conditions.
Please limit your answers to 200 words or less per question.
Good luck!
| Contact Details |
| Contact Name: | |
| Nominee's Name: | |
| Company Name: | |
| Job Title: | |
| Phone: | |
| Mobile: | |
| Email: | |
| Physical Address: | |
| Postal Address: (If different from above) | |
| Industry Type |
| Industry Type | |
| If other: | |
| 1. What makes you a successful leader? e.g. motivation. |
| Answer: | |
| 0/200 Words |
| 2. Describe your vision and strategic goals for the next 12 months (Jan-Dec). |
| Answer: | |
| 0/200 Words |
| 3. How do you develop your culture and environment? (include internal measurements) |
| Answer: | |
| 0/200 Words |
| 4. How do you ask for and receive feedback? |
| Answer: | |
| 0/200 Words |
| 5. What contribution does your centre make to the overall results of your business/organisation? |
| Answer: | |
| 0/200 Words |
| 6. What are your financial and budgetary responsibilities? What have you delivered? e.g. results. |
| Answer: | |
| 0/200 Words |
| 7. What is your greatest achievement in the last year (Jan-Dec)? |
| Answer: | |
| 0/200 Words |
| 8. What KPI's do you use and why? Your answer must include staff attrition and customer satisfaction. You may wish to also include, grade of service (GOS), abandonment, first call resoultion, quality, forecast accuracy, adherence to schedule, cost per call, sick leave (days per CSR). Please feel free to discuss KPI's specific to your contact centre. |
| Answer: | |
| 0/200 Words |
| 9. How do you increase your professional development? e.g. technology knowledge, industry events, reading & training. |
| Answer: | |
| 0/200 Words |
| 10. What makes you New Zealand's contact centre manager of the year under 25 seats? e.g. motivation, environment, culture, etc. |
| Answer: | |
| 0/200 Words |
| Optional Question: |
| 11. Please describe any additional duties you carry out. e.g. project work. |
| Answer: | |
| 0/200 Words |
| SITE VISIT |
| Should you make it through to the 2nd round of judging, you will need to be available for a site visit between, Monday 31st March - Wednesday 9th April 2008. |
| I accept the terms and conditions | |
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