Culture and Environment

10,000 step programme
Recent evidence shows that healthy adults should aim to take 10,000 steps every day. However, some people manage to only walk around 3,000 steps a day without realising they are relatively inactive. In a working environment such as a contact centre we need to take responsibility for our health and well being. This programme can help you be more active in the workplace, take up the challenge... go here>


Incentive schemes
Incentives schemes or reward and recognition programmes have been around a long time in the contact centre space. Ever wondered what the key was? There seems to be three main factors that make these schemes successful, check out this link for further details... go here>


Clear desk policy
Are you wanting to introduce a clear desk policy into your centre and don’t know where to start? This link can help you. It also has great tips on how to have a tidy desk and the reason why many businesses have this policy... go here>


Quiet Rooms
Ever wondered whether you should set up a quiet room? Quiet rooms are known as a low cost solution to reducing stress in your centre. Check out this link if you want the 'how to' guide. go here>  

 
Understanding Stress - team building
This is a team building game and is a helpful and non-threatening way to show the effects of stress and confusion, especially in teams, and by implication the effects of stress on productivity, organisational performance and healthy working. go here>