Contact Centre Team Leader of the Year 2008

TUANZ Contact Centre Conference & Awards 2008 in association with TelstraClear

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals.   The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers,

This Award Category is for The Contact Centre Team Leader of the Year 2008 sponsored by People Power. 

Please fill in the below entry form and submit your entry to TUANZ.

Click here to read the Terms & Conditions of entry.

Please limit your answers to 200 words or less per question.

Good luck!
Contact Details
Contact Name:
Nominee's Name:
Company Name:
Job Title:
Phone:
Mobile:
Email:
Physical Address:
Postal Address: (If different from above)
Industry Type
Industry Type
If other:
1. What KPI's do you use and why? Please answer from the context of your own team. Your answer must include staff attrition and customer satisfaction. You may wish to also include, grade of service (GOS), abondonment, first call resolution, quality, forecast accuracy, adherence to schedule, cost per call, sick leave (days per CSR). Please feel free to discuss KPI's specific to your contact centre.
Answer:
0/200 Words
2. What makes you a successful leader? e.g. motivation
Answer:
0/200 Words
3. How do you increase your professional development? e.g. technology knowledge, industry events, reading, training etc
Answer:
0/200 Words
4. How do you develop your culture and environment? (include internal measurements)
Answer:
0/200 Words
5. How do you ask for and receive feedback?
Answer:
0/200 Words
6. Describe your team vision and strategic goals for the next 12 months.
Answer:
0/200 Words
7. What contribution does your team make to the overall results of your Contact Centre?
Answer:
0/200 Words
8. What makes you New Zealand's Team Leader of the Year?
Answer:
0/200 Words
9. What do you consider to be your biggest success in the last calendar year (Jan-Dec)?
Answer:
0/200 Words
10. What are your financial and budgetary responsibilities? What have you delivered? e.g. results
Answer:
0/200 Words
Optional Question:
11. Please describe any additional duties you carry out. e.g. project work
Answer:
0/200 Words
SITE VISIT
Should you make it through to the 2nd round of judging, you will need to be available for a site visit between, Monday 31st March - Wednesday 9th April 2008.
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