Datacraft are part of the global Dimension Data group and will be reporting on the Dimension Data Global Contact Centre Benchmarking Report. Their Customer Interactive Solutions (CIS) team, will present the 2007 report detailing the key points, trends and issues from this and discuss the process for the 2008 report and how you can contribute to this.
Dates and venues:
Wellington: Tuesday 24 July, St James Theatre
Hamilton: Wednesday 25 July, Ferrybank Conference Centre
Auckland: Thursday 26 July, Stamford Plaza
Timings:
Registrations are at 12.00noon for a 12.15pm start. Lunch will be served at 1.00pm
Pricing:
TUANZ members free of charge, non-members $45.00 incl GST.
Cancellations:
Should you be unable to attend, a substitute delegate is welcome at no extra cost. Alternatively, a refund less $20 + gst per person will be made for cancellations received in writing up to three business days before the event. Regrettably there will be no refunds after this date. Please advise our office in writing should you be unable to attend. Please note, a 'No Show' at an Event does not constitute a cancellation and will be charged in full for Non-members.
Liability for postponement or cancellation of the event:
TUANZ is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation or postponement of this event. If the event is altered, rescheduled, postponed, cancelled or rendered inadvisable, impracticable or impossible due to a fortuitous event or unforeseen occurrence TUANZ shall not be liable for any loss or damage directly or indirectly arising from a failure to perform any term of this contract. For the purposes of this clause a fortuitous event shall include an Act of God, fire, armed conflict, disaster, civil commotion, government restrictions and/or regulations, riots, terrorism or an act of terrorism; any emergency, curtailment, suspension and/or restriction on transportation facilities/means of transportation or any other cause beyond the reasonable control of TUANZ. No refunds will be made.