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Increase profits, Decrease expenses Unified Communications make it possible.
- Enhanced productivity…
- Optimum performance…
- Improved business processes…
- Reduced turnover…
- Higher customer satisfaction scores…
- Lower TCO…
Many businesses call these improvements to their bottom line. We call them the advantages of Unified Communications.
Whether enterprise-wide or only for your contact center, Unified Communications can effectively minimize business pains and build bottom line numbers at the same time. Taking full advantage, however, requires learning everything you can to successfully deploy the right solution.
Among the topics we’ll discuss:
How Unified Communications is impacting the enterprise and contact center… and why you should care?
What industry experts are saying about Unified Communications technology, and about the vendors who claim to support it.
How to drive customer satisfaction through multimedia: VoIP, video, and Instant Messaging.
What the impacts of Unified Communications are on your organization, as well as your network and employees.
How to realize the value of remote employees.
Join Ratul B. Shah , Senior Product Manager for Interactive Intelligence since September 2005. His main responsibilities include managing the Communité and Customer Interaction Centre Products and all Speech Applications for Interactive. Over the last 8 years Mr Shah has held senior positions for IP Communication companies. Mr. Shah earned a Bachelor of Science in Electrical Engineering from Purdue University in 1998. He also holds a Master in Business Administration from the Kelley School of Business at Indiana University
Christchurch : Monday 14 May - Randolph Room, Heritage Hotel
Wellington: Tuesday 15 May - Hospitality Suite, Westpac St James Theatre
Hamilton: Wednesday 16 May - Park Lounge, Ferrybank Reception Centre
Auckland: Thursday 17 May - Ballroom, Stamford Plaza
Timings:
4.30pm registration for a 4.45pm start
4.45pm - Presentation
5.15pm - Drinks break
5.30pm - Live Demo & Q & A
6.00pm - Networking drinks
Register now
Prices and registration:
TUANZ members $30.00 + GST, Non-member $55.00 + GST
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Cancellations:
Should you be unable to attend, a substitute delegate is welcome at no extra cost. Alternatively, a refund less $20 + gst per person will be made for cancellations received in writing up to three business days before the event. Regrettably there will be no refunds after this date. Please advise our office in writing should you be unable to attend. Please note, a 'No Show' at an Event does not constitute a cancellation and will be charged in full.
Liability for postponement or cancellation of the event:
TUANZ is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation or postponement of this event. If the event is altered, rescheduled, postponed, cancelled or rendered inadvisable, impracticable or impossible due to a fortuitous event or unforeseen occurrence TUANZ shall not be liable for any loss or damage directly or indirectly arising from a failure to perform any term of this contract. For the purposes of this clause a fortuitous event shall include an Act of God, fire, armed conflict, disaster, civil commotion, government restrictions and/or regulations, riots, terrorism or an act of terrorism; any emergency, curtailment, suspension and/or restriction on transportation facilities/means of transportation or any other cause beyond the reasonable control of TUANZ. No refunds will be made.
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