TUANZ Contact Centre Conference & Awards 2008 in association with TelstraClear
The TUANZ Contact Centre Conference & Awards is New Zealand’s premier event for Contact Centre professionals. The Awards programme recognizes and rewards the outstanding work of Contact Centre Teams, Managers, Team Leaders and Workforce Managers.
This Awards Category is for the The Contact Centre of the Year under 25 seats sponsored by Telco Review. You have to be in to win and your team deserves to be put forward so go for it!
Please fill in the entry form below and submit your entry to TUANZ.
Click here to read the Terms & Conditions of entry.
Please limit your answers to 200 words or less per question.
Good Luck!
| Contact Details |
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| Contact Name: | |
| Company Name: | |
| Job Title: | |
| Phone: | |
| Mobile: | |
| Email Address: | |
| Physical Address: | |
| Postal Address: (If different from above) | |
| Industry Type: | |
| Other: | |
| 1. Tell us about your business strategy. How do you manage this? e.g. plans for growth etc. |
| Answer: | |
| 0/200 Words |
| 2. What is your greatest achievement in the last year (Jan-Dec)? |
| Answer: | |
| 0/200 Words |
| 3. What services do you provide to your customers? |
| Answer: | |
| 0/200 Words |
| 4. How do you measure and report customer satisfaction? e.g. link to KPI's. |
| Answer: | |
| 0/200 Words |
| 5. What are your financial responsibilities within your organisation? |
| Answer: | |
| 0/200 Words |
| 6. If you could have one new piece of technology, what would it be and why? |
| Answer: | |
| 0/200 Words |
| 7. Tell us about the technology you use in your contact centre and how do you apply it to your clients needs. |
| Answer: | |
| 0/200 Words |
| 8. What KPI's do you use and why? Your answer must include staff attrition and customer satisfaction. You may wish to include, grade of service (GOS), abandonment, first call resolution, quality, forecast accuracy, adherence to schedule, cost per call, sick leave (days per CSR). Please feel free to discuss KPI's specific to your contact centre. |
| Answer: | |
| 0/200 Words |
| 9. What channels does your business deliver? e.g. IVR, web, email, etc. |
| Answer: | |
| 0/200 Words |
| 10. What makes your contact centre worthy of the TUANZ Contact Centre of the Year under 25 seats Award? |
| Answer: | |
| 0/200 Words |
| Site Visit |
| Should you make it through to the next round of judging, you will need to be available for a site visit between, Monday 31st March 2008 - Wednesday 9th April 2008. |
| Ready to submit form | |