Contact Centre Trainer of the Year 2007

TUANZ Contact Centre Conference & Awards 2007 in association with TelstraClear

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals.  The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers.

This Award Category is for The Contact Centre Trainer of the Year.  You have to be in to win and your team deserves to be put forward so go for it!

Please fill in the form below and submit your entry to TUANZ.

For more information on the Contact Centre Conference and Awards Evening and for all the Key Dates for your diary please click here

Good Luck!
Contact Details
Contact Name
Nominee's Name
Job Title
Company Name
Phone Number
Mobile
Email
Physical Address
Postal Address (If different from above)
INDUSTRY TYPE
Industry Type
If Other
Number of people in your Contact Centre
Number of seats in your Contact Centre
Number of FTE's
Hours of operation
KPI's
Note: Please be sure to give information on as many KPIs as possible. Note that this information will be treated as highly confidential and that no other persons other than TUANZ staff and our core judging panel will be privy to this information.
e.g Grade of Service
KPI
Target - 80/20
Actual - 70/30
Comments: During September we had severe network outage which resulted in 10/120 for that month.
1.
KPI
Target
Actual
Comments (Optional)
2.
KPI
Target
Actual
Comments (Optional)
3.
KPI
Target
Actual
Comments (Optional)
4.
KPI
Target
Actual
Comments (Optional)
5.
KPI
Target
Actual
Comments (Optional)
INDUCTION TRAINING/CSR
How many people have you put through induction training in the past 12 months?
and/or
How many training days are there per CSR per year?
QUESTIONS
NB: When answering the questions below judges are looking for demonstrable understanding in the following areas:
- Knowledge & expertise in product, solutions and systems
- GAP analysis
Training needs analysis - individual and/or business
- Communication skills
- Knowledge and application of learning styles
- Results
- Innovation
Please limit your answers to 300 words or less.
Describe your training vision and strategic goals for the next 12 months:
Please answer here:
0/300 Words
What do you consider to be your biggest success in the last 12 months?
Please answer here:
0/300 Words
What makes you a successful trainer?
Please answer here:
0/300 Words
What contribution does your training make to the overall results of your Contact Centre?
Please answer here:
0/300 Words
What makes you New Zealand's Contact Centre Trainer of the Year?
Please answer here:
0/300 Words
SITE VISIT
Should you make it through to the next round of judging, what day/time would be best for us to conduct a site visit?
Please insert 3 options in order of preference:
1.
2.
3.
I accept the terms and conditions of entry
>> Submit