Business Case Creation

Business Benefits Analysis
While it is very easy to identify the costs associated with any new business investment, identifying the associated business benefits can be challenging at the best of times.

One common framework to identify these businbess benefits to be gained is to differentiate the potential benefits based on Return on Investment (ROI), Total Cost of Ownership (TSO) and Total Economic Value (TEV) as per the following definitions:

• Return on Investment (ROI) - being hard operational cost savings. These represent the traditional “Financial” benefits such as reduced toll charges, reduced support charges and other direct cost reductions over a specified period of time.
• Total Cost of Ownership (TCO) - being the inclusion of “soft” productivity benefits and more effective use of available resources. Examples include reduced man-hours to complete tasks such as administration and management, and in improving the productivity of individuals by allowing them to focus on other priorities. These also include benefits such as risk abatement investments, reducing the potential impact of potential “Disaster” scenarios.
• Total Economic Value (TEV) – being the creation/enhancement of income generating revenue streams. This benefit is achieved by the increasing of revenue rather than the reduction of cost.

Top tips for purchasing an ACD
What to look for when buying an Automatic Call Distributor (ACD)… go here> 

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Do you want to know more about outsourcing, even how you start? And how you get the right outcomes with an outsourcing company?  This link gives a great overview around outsourcing and the first 5 questions that any company should ask. go here>