Contact Centre Lunch July hosted by Nortel

Contact Centre Lunch July hosted by Nortel

Managing the Customer Experience in a Web 2.0 World

Heard all about Gen X and Gen Y consumers? What about the Ne(x)t generation? An increasingly large percentage of your customers are growing up in a world of information sharing and collaboration, and are embracing the opportunities of the internet age every day.

Is your organisation ready to meet the challenge of servicing these demanding customers in the new era of Web 2.0? Join Nortel in this session as we prepare for a wave of change in the behaviour of your customers, looking at future trends in next generation customer service including:

*  What is Web 2.0 - the collaborative web?
*  Hyperconnectivity and ways to communicate with customers
*  Social trends and service implications of Web 2.0 public online services
*  Staying relevant to the ever changing face of the “Ne(x)t generation”
*  Paradigm shifts in customer buying behaviour and contact interactions

Dates and venues:
Christchurch: Monday 28 July, Monavale, Magnolia Suite
Wellington: Tuesday 29 July, Macs Brewery Bar, upstairs
Hamilton: Wednesday 30 July, Le Grande Boutique Hotel, Wesley Room
Auckland: Thursday 31 July, Rendezvous Hotel,Tasman Ballroom

Timings:
Registrations are at 12.00noon for a 12.15pm start.  Lunch will be served at 1.00pm

Pricing:
TUANZ members free of charge, non-members $65.00 plus GST.

To register click here , or email events@tuanz.org.nz or call 09 488 1888.

Cancellations and No Shows:
Should you be unable to attend, a substitute delegate is welcome at no extra cost - otherwise please advise our office in writing of your cancellation. Regrettably there will be no refunds for non-members at this late stage. Please note, a 'No Show' at an event does not constitute a cancellation and will be charged in full for non-members.  Members, we also require advanced notice if you will not be attending as there is a catering cost for your attendance and numbers are finalised several days before the event. 

Liability for postponement or cancellation of the event:
TUANZ is not responsible for any loss or damage as a result of a speaker substitution, alteration, cancellation or postponement of this event.

We look forward to seeing you there.

The Team at TUANZ