Contact Centre Team Leader of the Year 2007

TUANZ Contact Centre Conference & Awards 2007 in association with TelstraClear.

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals.  The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers.

This Awards Category is for The Contact Centre Team Leader of the Year.  You have to be in to win and your team deserves to be put forward so go for it!

Please fill in the form below and submit your entry to TUANZ.

For more information on the Contact Centre Conference and Awards Evening and for all the Key Dates for your diary please click here.

Good Luck!
CONTACT DETAILS
Contact Name
Nominee's Name
Company Name
Job Title
Phone Number
Mobile Number
Email
Physical Address
Postal Address (If different from above)
INDUSTRY TYPE
Industry Type
If Other:
Number of people in your team
Number of seats in your Contact Centre
ADHERENCE TO SCHEDULE
Adherence to schedule (per annum)
Target %
Actual %
Comments (optional):
KPI's
Please note 5 KPIs and where you are tracking against target:
Note: Please be sure to give information on as many KPIs as possible. Note that this information will be treated as highly confidential and that no other persons other than TUANZ staff and our core judging panel will be privy to this information.
e.g Grade of Service
KPI
Target- 80/20
Actual - 70/30
Comments: During September we had severe network outage which resulted in 10/120 for that month.
1.
KPI
Target
Actual
Comments (optional)
2.
KPI
Target
Actual
Comments (Optional)
3.
KPI
Target
Actual
Comments (Optional)
4.
KPI
Target
Actual
Comments (Optional)
5.
KPI
Target
Actual
Comments (Optional):
QUESTIONS
NB: When answering the questions below judges are looking for demonstrable understanding in the following areas:
- Reporting
- Motivation
- Environment/Culture/Leadership
Please limit your answers to 300 words or less.
Describe your team vision and strategic goals for the next 12 months:
Please answer here:
0/300 Words
What do you consider to be your biggest success in the last 12 months?
Please answer here:
0/300 Words
What makes you a successful leader?
Please answer here:
0/300 Words
What contribution does your team make to the overall results of your Contact Centre?
Please answer here:
0/300 Words
What makes you New Zealand's Team Leader of the Year?
Please answer here:
0/300 Words
SITE VISIT
Should you make it through to the next round of judging, what day/time would be best for us to conduct a site visit? Please insert 3 options in order of preference:
1.
2.
3.
I accept the terms and conditions of entry.
>> Submit