Personal Development

Personal Development

Networking...need some hints on how to do it?
Networking is an essential part of any management and/or leadership role, for some people is very scary and for those lucky others, it seems like fun, Kelly Services have got some handy hints with 'Rules of effective networking'...go here

Emotional Intelligence
Emotional intelligence includes self awareness and impulse control, persistence, zeal and motivation, empathy and social deftness. These are the qualities that mark people who excel: who are stars in the workplace.  That sentence directly taken from the book Emotional Intelligence by Daniel Goleman, Bloomsbury Publishing 1996)  For  further information go here>


Johari Window Model
The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and mutual understanding between individuals within a group. The Johari Window tool can also be used to assess and improve a group's relationship with other groups.  If you have heard of this and want more information this is a great link. go here>

Interruptions
Do you ever feel that you either have to come in early or stay late to get the 'real' work done? How many times do you hear 'Have you got a minute'? In a contact centre we work in the open plan environment and can be hard to stop interruptions, check out this link about options on how to combat this. go here>


Managing stress in the workplace
This topic is always talked about and we have all at one stage or another felt stressed at work.  What do we need to do to help ourselves and our staff when stressed as no two people respond the same way to stress.  This is a great link on the topic that gives a good overview of stress and some tools to help. go here>

Power Naps
Not to be confused with afternoon Nana Naps! Are power naps the new way of working? Will it increase your productivity? Check out our latest link around the benefits of power naps - it will made you think.  If Winston Churchill, John F Kennedy and Beethoven did it, why can't we? click here>


How to get promoted
How do you get promoted in the contact centre environment? Especially in today’s uncertain business environment?  Check out this link that has some wonderful tips to get you started. go here>


What can we throw out, so Murphy doesn’t come back to bite us?
Do you have a bad habit of keeping things, or you just don’t know where to start clearing the clutter? This article by Robyn Pearce asks you the questions to help you understand what is important to keep and what isn’t. This will help you and your team to stop hoarding paper. click here>