TUANZ Contact Centre Resource Library

TUANZ Contact Centre Resource Library

The TUANZ Contact Centre Resource Library provides a central store of useful information, commentary and web resources that we believe would be of value to Contact Centre Professionals of all levels within the industry.

Topics covered include: 
- Business Continuity and Disaster Recovery Planning
- Business Case Creation
- Call Monitoring and Recording
- Culture and Environment
- Customer Experience Development
- Leadership Development
- Legislation
- Management Reporting
- Personal Development
- Recruitment and Retention
- Services
- Technology
- Training and Development
- Workforce Management

This Resource Library is a free service to all TUANZ members. To access the page please login and then click this link.
 
If you do not have a login, click here to register.

Once the system provides you with a generic password, you can use this to login and then change your password to a more user-friendly one. 

If you have any queries please call 09 488 1888 or email us at info@tuanz.org.nz