Outsourced Contact Centre of the Year 2007

TUANZ Contact Centre Conference & Awards 2007 in association with TelstraClear

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals. The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers.

This Award Category is for the Outsourced Contact Centre of the Year. You have to be in to win and your team deserves to be put forward so go for it!

Please fill in the below form and submit your entry to TUANZ.

For more information on the Contact Centre Conference and Awards Evening and for all the Key Dates for your diary please click here>

Good luck!
Award you are entering:
Contact Details
Contact name:
Company Name:
Job Title:
Phone:
Mobile:
Email:
Physical Address:
Postal Address:
Industry Type
Industry Type:
If other:
Number of seats in your contact centre:
KPI's
Note: Please be sure to give information on as many KPI's as possible. This information will be treated as highly confidential and that no other persons other than TUANZ staff and our core judging panel will be privy to this information.
1) Grade of Service (GOS)
Target
Actual
Comments (Optional)
2) Abandonment
Target
Actual
Comments (Optional)
3) First Call Resolution
Target
Actual
Comments (Optional)
4) Quality
Target
Actual
Comments (Optional)
5) Forecast Accuracy
Target
Actual
Comments (Optional)
6) Adherance to Schedule
Target
Actual
Comments (Optional)
7) Cost per Call
Target
Actual
Comments (Optional)
8) Attrition (% per annum)
Target
Actual
Comments (Optional)
9) Sick Leave (days per CSR)
Target
Actual
Comments (Optional)
10) Customer Satisfaction
Target
Actual
Comments (Optional)
Questions
Note: When answering the questions below judges are looking for demonstrable understanding in the following areas:
- Financial Acumen
- Strategy
- Reporting
- Motivation
- Customer Satisfaction
- Environment/Culture
- Leadership
- Industry knowledge/Technical knowledge
* Please limit your answers to 300 words or less.
How do you measure quality?
0/300 Words
What is your contact centre's role within your organisation?
0/300 Words
What channel(s) does your business deliver?
0/300 Words
What makes your contact centre worthy of the TUANZ Outsourced Contact Centre of the Year 2007 Award?
0/300 Words
Site Visit
Should you make it through to the 3rd round of judging, what day/time would be best for us to conduct a site visit?
Please select 3 options in order of preference:
1)
2)
3)
*
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