Contact Centre Workforce Manager of the Year 2007

 


TUANZ Contact Centre Conference & Awards 2007 in association with TelstraClear.

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals.  The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers.

This Award Category is for The Workforce Manager of the Year.  You have to be in to win and your team deserves to be put forward so go for it!

Please fill in the form below and submit your entry to TUANZ.

For more information on the Contact Centre Conference and Awards Evening and for all the Key Dates for your diary please click here>

Good Luck!
Contact Details
Contact Name:
Nominee's Name:
Company Name:
Job Title:
Phone:
Mobile:
Email:
Physical Address
Postal Address: (If different from above)
Industry Type
Industry Type:
If other:
Number of people in your Contact Centre
Number of seats in your Contact Centre
Number of FTEs:
Hours of operation:
KPI's
Note: Please be sure to give information on as many KPIs as possible. Note that this information will be treated as highly confidential and that no other persons other than TUANZ staff and our core judging panel will be privy to this information.
eg. Reduction in HR business costs
Target: 5% reduction
Actual: 4.7% reduction
Comments: Six months ago we invested in software which will have paid for itself in two months time. From this time on, our HR operating costs will be reduced by 15%.
1. KPI
Target
Actual
Comments: Optional
2. KPI
Target
Actual
Comments: Optional
3. KPI
Target
Actual
Comments: Optional
4. KPI
Target
Actual
Comments: Optional
5. KPI
Target
Actual
Comments: Optional
Questions
NB: When answering the questions below, judges are looking for demonstrable understanding in the following areas:
- Reporting (pre, real-time and post)
- Results (Business unit performance)
- Innovation
- Forecasting/Rostering/Scheduling
- Functional expertise and knowledge of solutions and systems
Please limit your answers to 300 words or less
Describe your vision and strategic workforce management goals for the next 12 months:
Please answer here:
0/300 Words
What do you consider to be your biggest success as a Workforce Manager in the last 12 months?
Please answer here:
0/300 Words
What other duties (outside of workforce management) do you perform?
Please answer here:
0/300 Words
What makes you a successful Workforce Manager?
Please answer here:
0/300 Words
What contribution does your role make to the overall results of your contact centre?
Please answer here:
0/300 Words
What makes you New Zealand's Workforce Manager of the Year?
Please answer here:
0/300 Words
SITE VISIT
Should you make it through to the next round of judging, what day and time would be best for us to conduct a site visit?
Please select 3 options in order of preference:
Option 1.
Option 2.
Option 3.
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