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Definity from Avaya Communication is the number 1 selling platform in the world for call centre applications be it voice, email or web enabled applications. Avaya is exclusively represented in New Zealand by Agile New Zealand, a subsidiary of the Comworth Group. |
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In the New Zealand telephony market, Cogent leads the way on all levels. Our technology partnerships, comprehensive service network and highly skilled people can provide communications solutions that will match your needs now and in the future. |
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Drake was founded with the core principle that organisations and people are at the highest level of productivity when they are working with the right skills and behaviors, using the best processes and technologies, and staffed at the right time based on work requirements. They aim to achieve optimum productivity, performance and profit standards through effective use of people. |
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Genesys enables companies to deliver a superior customer service experience in real-time. Genesys is 100% focused on call center software, delivering real-time interaction solutions to medium- and large-sized businesses, and call centers of all sizes. |
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Great Outcomes views an organisation's contact centre as a critical interface and a core asset. It is an area of high investment, and needs to perform accordingly. Great Outcomes shows clients how to achieve the benefits of their investment. |
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With proven success in Contact Centre recruitment, Hudson consistently deliver fast, efficient, cost-effective, quality recruitment and development processes, enabling you to provide your customers with world-class customer service. |
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Kelly Services helps recruit, assess, train and retain the most efficient customer call centre personnel for customer service information centres, technical support hotlines and telemarketing units. |
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Madison is the largest, New Zealand owned, nationwide recruitment agency and was formed in 1998 by Wynnis Armour and Marisa Fong with the intention of creating a warmer, more human and individual approach to personnel recruitment. They are specialists in recruiting contact centre professionals. |
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People Power are a training company who specialise in performance solutions within the Contact Centre industry. Their leadership system, High Performance Leadership is mapped to National Qualifications. People Power was built on the philosophy of empowering people to take responsibility for their performance. This is achieved through the application of self discovery and self management techniques that create the desire for continuous improvement.
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Plantronics invented the lightweight headset, introducing its first product called the MS50 in 1961, over 35 years ago. With Sales of over US$235 million and a staff of more than 1,800 with offices in 18 countries. Plantronics is the world's leading headset manufacturer. Plantronics is ISO9001 certified and is the primary supplier of headsets to telephone companies and thousands of businesses in the US, Canada, New Zealand, Australia, Europe, the South Pacific and the Far East. Plantronics headsets are used in a broad range of applications. In fact, NASA has used them extensively in their space programmes, including the 1969 moon landing. It was a Plantronics headset that transmitted Neil Armstrong's famous words back to earth, One small step for man; one giant leap for mankind. |
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In 1993 Select foresaw the emergence of what was to become known as the contact centre industry. To service this burgeoning industry, Select established a niche recruitment business known as Select Teleresources.
Through a combination of industry experienced consultants and a unique and highly specialised recruitment methodology, Select Teleresources holds the key to resourcing quality staff in the customer service industry. |
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Zeacom is a leading provider of contact centre and enterprise messaging solutions for small and medium sized organisations. Working with the latest developments in Computer Telephony Integration (CTI), Internet and multimedia-based technologies, the company's mission is to provide cost-effective customer contact solutions that deliver high-end functionality previously only available to large organisations. |