TUANZ Contact Centre Awards 2009 in association with IDC New Zealand
The TUANZ Contact Centre Awards is New Zealand’s premier event for Contact Centre professionals. The Awards programme recognises and rewards the outstanding work of Contact Centre Teams, Managers, Team Leaders and Workforce Managers.
This Awards Category is for the The Contact Centre of the Year under 50 seats. You have to be in to win and your team deserves to be put forward so go for it!
Please fill in the entry form below and submit your entry.
Click here to read the Terms & Conditions of entry.
Please limit your answers to 200 words or less per question.
Good Luck!
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| Contact Name: | |
| Company Name: | |
| Job Title: | |
| Phone: | |
| Mobile: | |
| Email Address: | |
| Physical Address: | |
| Postal Address: (If different from above) | |
| Industry Type: | |
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| 1. Tell us about your business strategy. How do you manage this? e.g. plans for growth etc. |
| Answer: | |
| 0/200 Words |
| 2. What is your greatest achievement in the last year (Jan-Dec)? |
| Answer: | |
| 0/200 Words |
| 3. What services do you provide to your customers? |
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| 0/200 Words |
| 4. How do you measure and report customer satisfaction? e.g. link to KPIs. |
| Answer: | |
| 0/200 Words |
| 5. What are your financial responsibilities within your organisation? |
| Answer: | |
| 0/200 Words |
| 6. If you could have one new piece of technology, what would it be and why? |
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| 0/200 Words |
| 7. Tell us about the technology you use in your contact centre and how do you apply it to your clients needs. |
| Answer: | |
| 0/200 Words |
| 8. What KPIs do you use and why? Your answer must include staff attrition and customer satisfaction. You may wish to include, grade of service (GOS), abandonment, first call resolution, quality, forecast accuracy, adherence to schedule, cost per call, sick leave (days per CSR). Please feel free to discuss KPIs specific to your contact centre. |
| Answer: | |
| 0/200 Words |
| 9. What channels does your business deliver? e.g. IVR, web, email, etc. |
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| 0/200 Words |
| 10. What makes your contact centre worthy of the TUANZ Contact Centre of the Year under 50 seats Award? |
| Answer: | |
| 0/200 Words |
| Site Visit |
| Should you make it through to the next round of judging, you will need to be available for a site visit or audio call. |
| Ready to submit form | |