Contact Centre Workforce Manager of the Year 2008

TUANZ Contact Centre Conference & Awards 2008 in association with TelstraClear

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals.   The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers,

This Award Category is for The Contact Centre Workforce Manager of the Year 2008 sponsored by Great Outcomes. 

Please fill in the below entry form and submit your entry to TUANZ.

Click here to read the Terms & Conditions of entry.

Please limit your answers to 200 words or less per question.

Good luck!
Contact Details
Contact Name:
Nominee's Name:
Company Name:
Job Title:
Phone:
Mobile:
Email:
Physical Address:
Postal Address: (If different from above)
Industry Type
Industry Type
If other:
1. What and how do you deal with the challenges that are faced by a successful Workforce Manager?
Answer:
0/200 Words
2. Describe your vision and strategic workforce management goals for the next 12 months (Jan - Dec).
Answer:
0/200 Words
3. What do you consider to be your biggest success as a Workforce Manager in the last 12 months? (Jan - Dec)
Answer:
0/200 Words
4. What makes you a successful Workforce Manager?
Answer:
0/200 Words
5. What contribution does your role make to the overall results of your contact centre?
Answer:
0/200 Words
6. How do you ask for and receive feedback?
Answer:
0/200 Words
7. What tools and/or technology do you use to forecast, roster and schedule your staff? e.g. demonstrate your knowledge and expertise in the solutions you use.
Answer:
0/200 Words
8. What reporting do you produce and who do you deliver to?
Answer:
0/200 Words
9. What KPI's do you use and why? e.g. what are the results.
Answer:
0/200 Words
10. What makes you New Zealand's Workforce Manager of the Year?
Answer:
0/200 Words
Optional Question:
11. Please describe any additional duties you carry out. e.g. project work
Answer:
0/200 Words
SITE VISIT
Should you make it through to the 2nd round of judging, you will need to be available for a site visit between, Monday 31st March - Wednesday 9th April 2008.
I accept the terms and conditions
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