Contact Centre Trainer of the Year 2008

TUANZ Contact Centre Conference & Awards 2008 in association with TelstraClear

The TUANZ Contact Centre Conference & Awards is New Zealand's premier event for Contact Centre professionals. The Awards programme recognises and rewards the fabulous work of Contact Centre Teams, Managers, Team Leaders, Trainers and Workforce Managers.

This Award Category is for the TUANZ Contact Centre Trainer of the Year sponsored by Rapid Results.

Please fill in the below form and submit your entry to TUANZ.

Click here to read the Terms & Conditions of entry.

**Please Note, if you are a finalist in this category you will be given a topic on which to present a 10-15minute training module to the judges.

Please limit your answers to 200 words or less per question.

Good luck!

Contact Details
Contact Name:
Company Name:
Job Title:
Phone:
Mobile:
Email Address:
Physical Address:
Postal Address: (If different from above)
Industry Type:
Other:
1. Describe your training vision and strategic goals for the next 12 months (Jan-Dec).
Answer:
0/200 Words
2. What do you consider as your biggest success in the last 12 months (Jan-Dec)?
Answer:
0/200 Words
3. How do you ask for and receive feedback?
Answer:
0/200 Words
4. What makes you a successful trainer?
Answer:
0/200 Words
5. How do you increase your professional development? e.g. technology knowledge, industry events, reading & training.
Answer:
0/200 Words
6. What contributions does your training make to the overall results of your contact centre?
Answer:
0/200 Words
7. Explain how and when you use GAP analysis.
Answer:
0/200 Words
8. Give an example to show the application of training developed to certain training styles. e.g. innovative training techniques.
Answer:
0/200 Words
9. Explain training requirements you are required to deliver to contact centre staff and the systems used to carry out your training. e.g. types of training - technical, sales, customer service, billing.
Answer:
0/200 Words
10. How many contact centre people have you trained in the last 12 months (Jan-Dec) and in what areas?
Answer:
0/200 Words
11. What KPI's do you use and why?
Answer:
0/200 Words
12. What makes you New Zealand's Contact Centre Trainer of the Year?
Answer:
0/200 Words
Optional Question:
13. Please describe any additional duties you carry out. e.g. project work.
Answer:
0/200 Words
Site Visit
Should you make it through to the 2nd round of judging, you will need to be available for a site visit between, Monday 31st March 2008 - Wednesday 9th April 2008.
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