Chorus takes a hit to look after customers
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Posted Mon 31 August 2009 @ 2:01 p.m. by Ernie Newman
As industrial action continues, Chorus has moved to do the right thing by customers. It announced this afternoon that Visionstream will start its field operations three weeks early in two areas where customer service was starting to be impacted - Waitakere and North Shore City.
Visionstream will start managing North Shore operations on September 7 and Waitakere on September 14.
I guess this means for a period Chorus are paying twice over for the same work. If so, its a good sign of commitment to customers, which both Telecom retail and all the industry customers should appreciate and welcome.
TUANZ doesn't have a view on the industrial issue - this is not our turf. But we do most certainly have a view on customer service. On that basis we give Chorus credit for being proactive in minimising disruption to customers. Werll done.
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