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  • The Herald gets into teleworking

    Ernie Newman

    Nice of The Herald to publish this article that I sent them earlier this week. There is quite a wave of understanding building around the opportuity that teleworking offers for economic, social and environmental benefit to employers and their staff.Don't forget our national teleworking conference the week after next - registrations... >> more

    Categories: Events | Innovation | ISPs | TUANZ policy

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  • Telecomms disputes resolution - NZ a world leader?

    Ernie Newman

    I've spoken on here a few times about TUANZ's very positive view of the Telecommunications Disputes Resolution Service and accompanying industry code of practice on complaints handling - both developed by the TCF with active support from TUANZ.My perspective was reinforced a couple of weeks ago at the APECTel meeting, at which... >> more

    Categories: Fixed line carriers | Innovation | ISPs | Regulatory | TUANZ policy | Wireless carriers

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  • Doing more with what we've got

    Ernie Newman

    Doesn't it all feel a bit surreal? Here all are, sitting at our desks and trying to forecast and plan for 2009 and beyond while the world's economic foundations seem to be in the midst of a force 10 quake.Bernice Archer of our TUANZ team was at an international contact centre conference a few weeks ago. She reported back that... >> more

    Categories: Events | Fixed line carriers | Innovation | ISPs | Vendors | Wireless carriers

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