Around 10,000 Telecom broadband users have reportedly been left with intermittent internet access after a network fault in Wellington.
This follows a massive broadband outage that affected 500,000 people in December and resulted in a public apology from CEO Paul Reynolds
December also saw a smaller phone outage which enraged TUANZ board member Doug Wilson.
It seems a faulty Wellington-based remote access node is at the heart of the latest outage, which overnight repairs failed to fix.
The outage has received a fair amount of media coverage today including this story in the NBR, which includes comment from Telecom spokeswoman Katherine Murphy. It was also covered by Stuff, the New Zealand Herald and TVNZ.
Outage of broadband services is a serious issue as the internet becomes an ever critical communication and work tool even for home users.
Let’s hope Telecom can put the necessary backup systems in place to avoid similar outages in future, so that it can deliver the reliable broadband service New Zealanders demand and deserve. And save itself embarrassing headlines…