With the 2007 TUANZ Contact Centre Conference taking place in a couple of weeks the realisation has struck me that I have unfinished business from last year. A book that cost me the price of 20 flat whites has sat on my shelf unread for twelve months.
I was inspired to buy it after listening to Craig Morrison at the conference last year. At the time he was the contact centre manager for Southern Cross. During his presentation he claimed it was one of the most useful business book he’d ever read. And a quick look on amazon.com shows that he isn’t alone. It made the website’s list of top books for 2001, receiving this glowing review:
“Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. Peppered with dozens of stories and examples from the great and not so great, the book offers a well-reasoned road map to excellence that any organization would do well to consider.”
What’s more, the book continues to attract comments on Amazon and I noticed several top business people cited it in a recent New Zealand Herald article.
So what’s the book? Good to Great by Jim Collins.
I’ve got a pristine, unread hardback copy to give away. Perhaps my colleague Dee is right when she suggests that I’m waiting for the movie. In the meantime I figure someone else should get the benefit of it. Just email me at sarah@tuanz.org.nz. Competition runs for a week.