The bar work of the eighties?
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Posted Fri 23 February 2007 @ 5:40 p.m. by Sarah Putt
Do tertiary students today regard contact centre work in the same way that students viewed bar tending and waiting tables 20 years ago? Not as a career - but as short term means of paying the bills? And is that a bad thing?
Hudson national recruitment manager Jane Reddiex says in a tight labour market, contact centre managers need to be realistic about where they can recruit quality CSRs. And if they are willing to take on first-year students as part time workers, they might find they’ve acquired someone who will stay for three years while they complete their degree.
But it won’t be seen as being a vital first rung on the corporate ladder – it will simply be a means of earning cash.
“It’s just something we have to accept, they won’t see it as career; it won’t be their life’s work.”
Categories: Recruitment and HR