Unifying communication
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Posted Mon 14 May 2007 @ 12:36 p.m. by Sarah Putt
A company sets up in business and needs to communicate with its customers, so it installs a PBX to provide phone services. But calls don’t always occur in business hours or when employees are free so a voice mail system is installed. Then fax capability is added and because the business is growing, an automatic call distributor.
But now that the Internet is a primary tool for customers the business requires email routing and Web collaboration. And, as the business expands its services, an IVR becomes the most efficient way of directing calls… and on it goes. Application, upon application, upon application and all them, somehow, expected to interact seamlessly with each other
So what’s the solution? Amtel think they’ve got the answer with a suite of unified communication tools. Product manager Ratul Shah will be presenting their solution in Christchurch, Wellington and Auckland at the TUANZ contact centre events this week. See you there!
Categories: Technology