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"Mouthpiece" in mothballs
Posted Fri 26 February 2010 @ 12:31 p.m. by Ernie Newman
Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more
Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors
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Welcome to 2010...finally
Posted Thu 18 February 2010 @ 2:30 p.m. by Megan Lacy
The New Year has finally arrived and we all agree it was well over due, 2009 is nothing but a distant memory. What I can’t believe is that it’s February and now the hot cross buns are in the shops so if we don’t watch out, the year will fly past.
As with every New Year, many managers will be completing or have completed... >> more
Categories: Leadership | Lifestyle
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Holidays and Other Leave over the Summer Period
Posted Tue 8 December 2009 @ 2:22 p.m. by Megan Lacy
This is a headache every year, especially for contact centre’s who are open 7 days a week and have staff working set shifts. This is the time of the year that workforce planners get some serious work to do, making sure there are enough bums on seats throughout the Xmas period to cover the volume of calls and at the same... >> more
Categories: Lifestyle | Profile