Amway catch the bus
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Posted Mon 9 July 2007 @ 11:29 a.m. by Sarah Putt
With million dollar renovations taking place at Amway HQ, noise and dust levels are running high and patience is running out. So contact centre manager Gay Reed-Barrance has hailed a bus – two in fact – to take care of business.
Rather than relocate for a couple of months to a back-up centre provided by Plan-B, Reed-Barrance has asked the company to provide two buses, each fitted with 11 workstations equipped with PCs and handsets. While she expects it to be a “tight squeeze” during peak times, Reed-Barrance says this solution ensures agents and team leaders can stay on site and use the same facilities as other staff. It also saves the company the expense of costs such as after hours transport and takes away any obstacles staff may incur in getting to work.
A single cable will connect each bus to the company’s PABX system allowing the temporary contact centres to operate as normal. This will however preclude them from true mobility, although the idea of cutting loose and touring the city in a bus while answering calls has a certain appeal.
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