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"Mouthpiece" in mothballs
Posted Fri 26 February 2010 @ 12:31 p.m. by Ernie Newman
Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more
Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors
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Nortel Asia gives its take on unified comms
Posted Wed 3 June 2009 @ 12:48 p.m. by Ernie Newman
Nortel Asia is running around New Zealand this week giving its take on unified communications. Speaker Darren Leffler, a veteran of the TUANZ circuit, hails from Sydney, and is accompanied by colleague Steve Harris from Melbourne.
There are a lot of messages in Leffler’s presentation which I found rich in insight. To me it... >> more
Categories: Benchmarking | Events | International | Leadership | Technology | Vendors
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Thoughts on Managing Through a Recession
Posted Fri 20 March 2009 @ 7:17 a.m. by Ernie Newman
I rarely blog here on Mouthpiece but thought I'd make a break after attending a couple of Megan Lacy's "Managing your contact centre through a recession" sessions this week. Megan's going to post a major summary of the conclusions once she's back in Tauranga and has recovered her composure and voice. She did a great job, along... >> more
Categories: Benchmarking | Events | Leadership | Recruitment and HR