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  • "Mouthpiece" in mothballs

    Ernie Newman

    Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more

    Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors

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  • Nortel Asia gives its take on unified comms

    Ernie Newman

    Nortel Asia is running around New Zealand this week giving its take on unified communications. Speaker Darren Leffler, a veteran of the TUANZ circuit, hails from Sydney, and is accompanied by colleague Steve Harris from Melbourne. There are a lot of messages in Leffler’s presentation which I found rich in insight. To me it... >> more

    Categories: Benchmarking | Events | International | Leadership | Technology | Vendors

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  • Thoughts on Managing Through a Recession

    Ernie Newman

    I rarely blog here on Mouthpiece but thought I'd make a break after attending a couple of Megan Lacy's "Managing your contact centre through a recession" sessions this week. Megan's going to post a major summary of the conclusions once she's back in Tauranga and has recovered her composure and voice. She did a great job, along... >> more

    Categories: Benchmarking | Events | Leadership | Recruitment and HR

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