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  • "Mouthpiece" in mothballs

    Ernie Newman

    Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more

    Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors

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  • A contact centre for births, deaths and marriages for cows…

    Yes, it’s true, if any country can have a contact centre for dairy farming, it has to be New Zealand. And Livestock Improvement Corporation (LIC) is loud and proud about its contact centre – and of course this blogger holds this contact centre dear to her heart! This centre is unique: “We’re the birth, deaths and marriage... >> more

    Categories: International | Lifestyle | Profile

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  • Avaya to buy Nortel enterprise unit

    by Megan LacyAvaya has won a bid to purchase Nortel's Enterprise Solutions Business.Avaya is expected to pay $900 million for the business unit once the deal gets approved in the US, according to an announcement made last week.For now it means business as usual for Nortel New Zealand. For customers this agreement promises to... >> more

    Categories: International | Technology | Vendors

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