ASB Contact Centres part in the Big Night In
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Posted Mon 10 August 2009 @ 2:40 p.m. by Megan Lacy
I was pleasantly surprised and got all excited on Saturday night when I sat down with my daughter to watch the Big Night In. Part of this excitement was due to the fact that the show included cutting across to the ASB contact centre which was taking calls.
I was thinking that is so cool for ASB, the staff and for the perception of New Zealanders of contact centres - no battery-hen set up and it was open and airy and people were doing their jobs and doing it well.
Then it hit me, I finally worked out why I ended up in the contact centre industry… as a child I always, and I mean always, wanted to be on a telethon and answer those phones. True story - that it was my dream job…sitting on that small stage with those old phones ringing and taking those all important calls. Waving to the crowds and smiling as appropriate. (Note: I never fulfilled that dream!)
Back to the telethon and ASB contact centre. It was fabulous to see the staff in the centre getting involved and who saw the dressed up ‘fairy’ in the background handing out things to the staff?
I loved it, and it reminds me of the time I dressed up as Kim from "Kath and Kim" and with another manager (who I shall call ‘Mary’ for the purpose of this blog and who was the instigator of this madness) who dressed up as Sharon.
We were slaves in full character for the day in the contact centre. Strangely the rest of business thought the contact centre management had gone mad as we decided to take over the company café during the lunch break and serve everyone again in full character.
That was a fab day of building a great team culture through involvement and engaging the staff (and not just the contact centre staff) that we can have fun and still provide excellent customer service every day.
Again back to ASB… Well done the ASB contact centre - you helped with a great cause and also showed New Zealanders see how important contact centres are and can be and showed the unity and team culture that exists in contact centres in New Zealand. I also assume you gave up your time to the telethon as well, which is just magic - well done to the management and staff at the ASB contact centre.
If you need another staff member at the next telethon… count me in!
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