Benchmarking survey closing
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Posted Tue 22 May 2007 @ 4:11 p.m. by Sarah Putt
New Zealand contact managers are reminded that if they wish to participate in the callcentres.net 2007 Contact Centre Industry Benchmarking Report they should do so before the survey closes on May 31. All managers who complete the 40 minute survey will receive a free copy of the New Zealand report.
Among the areas measured in the study are technology, human resources, KPIs, budget and seat costs, revenue generation and sales conversion rates, and customer satisfaction.
President of callcentres.net Dr Catriona Wallace will present highlights from both the New Zealand and Australian reports at the TUANZ Contact Centre Conference in June.
Categories: Benchmarking | Events