ANZ to increase Wellington Call Centre headcount
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Posted Wed 25 March 2009 @ 4:03 p.m. by Louis van Wyk
ANZ’s announcement yesterday that it will increase headcount in its Wellington call centre must be great news to the call centre industry in the city.
The bank plans to shift 100 jobs from its Melbourne call centre to Wellington to gain better efficiencies and to adapt to changes in banking. Part of that solution is for the two centres to share their work load.
ANZ also states no redundancy will be made in Australia due to this change, as natural attrition and the period of time that it will take to move resources will be enough to avoid that option.
Is this another sign that the grass isn’t always greener with offshore call centres? Or does it show that the New Zealand industry is well developed and has excellent knowledge and experience to be leaders in providing excellent customer service via call centres?
To read more on this announcement click here
- By Megan Lacy
Categories: International | Leadership | Recruitment and HR