This is a headache every year, especially for contact centre’s who are open 7 days a week and have staff working set shifts.
This is the time of the year that workforce planners get some serious work to do, making sure there are enough bums on seats throughout the Xmas period to cover the volume of calls and at the same time ensure everyone has a holiday.
For those working through the Xmas period, getting the right entitlements is just as important as the leave it's self.
The Department of Labour website has the answers. To help you understand annual leave, closedowns, and public holidays (including transfer rules for Boxing Day and 2 January) the Department of Labour has a range of helpful information and tools to assist. To find out more visit www.ers.dol.govt.nz/holidays
We have added this information to our resource library and updated our contact centre page with the link details.