Great news! Megan Lacy has just signed on as the TUANZ Contact Centre Section Editor. In addition to editing the section, she will be finding and writing new content and contributing to Mouthpiece.
Many of you will know Megan as she is a stalwart of the profession in New Zealand. Her last role was as the Contact Centre Manager for LIC, and she served as Chair of the TUANZ Contact Centre Committee.
One of the really exciting features that Megan will be adding to the section is Talk Time with TUANZ. That’s when Megan will answer queries from contact centre professionals on any topic, concern, interest or idea that you’re interested in. Unless otherwise agreed, all queries will be posted anonymously, so email Megan today – megan@tuanz.org.nz.
With 15 years of experience, who better to answer your calls?