Great News for PlunketLine
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Posted Thu 26 February 2009 @ 10:54 a.m. by Megan Lacy
The announcement from the Health Minister yesterday must have been pleasant relief for the staff who manage and work in the PlunketLine 0800 Call Centre.
Currently the PlunketLine service is delivered by a team of nurses that are available for 17 hours a day, but now will be able to extend their hours of operation to 24 hours, 7 days a week. The Government has said they will fully fund the PlunketLine for the next few years.
This is great news for new mothers and for the call centre staff who can continue to provide this excellent service. PlunketLine were finalist in two of the categories last year in our TUANZ Contact Centre Awards.
This shows that the Plunket Call Centre is a worthwhile service and as a fellow contact centre professional states: This is a big vote of confidence in our profession that call centres have the ability to deliver vital services by phone. I totally agree.
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