Outsourcing - a saviour or a threat?
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Posted Thu 13 September 2007 @ 4:51 p.m. by Sarah Putt
A question for contact centre managers:
With the unemployment rate lower than 5%, is outsourcing a short term saviour or a long term threat?
Is the ability to outsource an entire section of your contact centre– for example, outbound sales team, or inbound customer service for a specific product – useful for organisations struggling to fill vacant contact centre seats?
Or, could a short-term reliance on outsourced contact centres (especially those located in far flung places such as India) rob the New Zealand industry of its ability to develop a dynamic sector in this country?
Categories: International | Recruitment and HR