Megan Lacy appointed as new Contact Centre Committee Chair
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Posted Thu 31 January 2008 @ 11:38 a.m. by Sarah Putt
We're really pleased to announce that Megan Lacy, Contact Centre Manager for LIC, is our new TUANZ Contact Centre Commitee Chair.
She has kindly agreed to introduce herself to Mouthpiece readers and to share her thoughts about the direction of both the committee and the contact centre profession:
"For those of you who have not yet met me, my name is Megan Lacy and I am very much looking forward to meeting you in April at the Conference.
I would like to congratulate Gay Reed-Barrance on her promotion and wish her all the best in her career with Amway as she leaves New Zealand for a new life in Australia.
For the past two years Gay has done a great job leading the TUANZ Contact Centre Committee with passion and enthusiasm and was a strong advocate for all of us working in the contact centre profession.
I am delighted to have been appointed Contact Centre Committee Chairperson and to be taking up the reigns. It is both an honour and a privilege to be able to represent TUANZ and the Contact Centre Industry.
I have been in the telecommunications user industry for 14 years. My career began with Telecom, which is where, during the seven years I spent with the company, I really learnt my trade.
For the past four years I have been Contact Centre Manager for LIC (Livestock Improvement Corporation) and am based at their head office in Hamilton.
Prior to this I spent a few years working at the Waikato Institute of Technology where I was responsible for setting up and then running its IT Help Desk. More recently I was involved in Debt Collection as a Service Manager for the Ministry of Social Development.
I am a people person and as such love working in our industry. I thrive on customer service contact and my job satisfaction comes from knowing we provide great customer satisfaction.
During my two-year term as Chairperson my main aim and goal is to help revitalise the contact centre industry and see it put back on the map.
I want to ensure corporate businesses realise the value of contact centres and how they are an integral part of the company - vital to its operations and key to its success.
An excellent programme has been planned for the Contact Centre Conference at SkyCity in Auckland on April 23 and 24. Conference provides us with great opportunities. We all to come together, get to meet old friends, make new ones, network, share knowledge and from there develop new tools and skills to take back with us to our own contact centres.
I am always happy to talk and listen, so anyone who has anything they wish to discuss or share I look forward to hearing from you."
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