Technology upgrades put pressure on contact centres
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Posted Tue 20 February 2007 @ 12:28 p.m. by Sarah Putt
Upgrades such as Vista, Explorer 7 and Firefox 2 may arrive in a blaze of hype, but for contact centres they herald another cost that has to be factored into the budget.
MED contact centre manager Andrew Wagg says that because most contact centres provide web support, it’s essential they have the same operating systems as their clients. And along with the costs involved in acquiring the software upgrades, contact centre staff also require additional training.
What are some of the ways contact centres can mitigate the costs of keeping up with their clients?
Categories: Technology