Something great is happening to the TUANZ contact centre lunch programme! After a year in the doldrums the numbers have really bounced back over these last few months. In June we had an unexpected surge to 230 people across the 3 centres with a great presentation from UCMS. (In fact, in Auckland our numbers caught the venue on the hop and the delay getting fed was such that they sent all our attendees a voucher for a free drink to say “sorry.”)

But I’m surprised and delighted to see that we’re repeating or exceeding that success for July. With three weeks to go, the lunches hosted by Nortel and Gen-I – “Managing the Customer Experience in a Web 2.0 World” – already have almost 200 people registered across Christchurch, Hamilton, Auckland and Wellington. From experience these numbers could well double in the time remaining, but we still have space available as long as you register in the next few days. (No guarantee of free drink vouchers though!)

Some things go in cycles. I suspect we are in for a major surge in activity. See you at the July lunches. All good.