NZ Herald profiles the CC profession

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Posted Wed 8 August 2007 @ 4:49 p.m. by Sarah Putt

Great to see a front page article in the Career’s section of today's New Zealand Herald about the Contact Centre profession.

Journalist Steve Hart has interviewed TUANZ Contact Centre chair Gay Reed-Barrance about some of the key benefits of the profession, such as career advancement, good salaries, opportunities for migrant workers and remote working.

My favourite quote: “If you are not a great conversationalist then you can become an industry analyst or workforce manager and travel the world doing this earning a great salary.”

Makes the profession sound rather glamorous!

Categories: Recruitment and HR

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  • Giles Potter says:

    It is great to see a column such as this. The industry needs to be promoted in a positive tone for the excellent roles that it offers, the career development opportunities, and the valuable place it plays in being the interface between organisation and customer. Constructive comment will reassure those who are new to the industry that this is a great place to learn and grow a career.

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