Workforce Management, do you want to know more
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Posted Wed 17 September 2008 @ 11:58 a.m. by Megan Lacy
Do you want to know more about Workforce Management and Solutions. The difference between Skills based routing vs Skills based scheduling. How to handle multimedia work and how ACD and Workforce systems interact with each other. Giles Potter from Great Outcomes has found a great website that answers these questions, plus alot more. We have added this to our Resource Library under Workforce Management go here>
Categories: Benchmarking | Leadership