Subscribe To RSSRSS

  • "Mouthpiece" in mothballs

    Ernie Newman

    Posted Fri 26 February 2010 @ 12:31 p.m. by Ernie Newman

    Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more

    Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors

    Comments (0)

  • Do we have to tell customer that we are recording their calls?

    Posted Thu 21 May 2009 @ 1:13 p.m. by Megan Lacy

    I get emails every once and a while about this topic and it’s got to a point where we need this cleared up. So I’m putting my neck on the line and starting the discussion with my take on it all. One contact centre manager works from the guidelines that the privacy laws only require one party to be aware that calls are... >> more

    Categories: Leadership | Lifestyle | Recruitment and HR

    Comments (3)

  • ANZ to increase Wellington Call Centre headcount

    Posted Wed 25 March 2009 @ 4:03 p.m. by Louis van Wyk

    ANZ’s announcement yesterday that it will increase headcount in its Wellington call centre must be great news to the call centre industry in the city.  The bank plans to shift 100 jobs from its Melbourne call centre to Wellington to gain better efficiencies and to adapt to changes in banking. Part of that solution is... >> more

    Categories: International | Leadership | Recruitment and HR

    Comments (0)

<< PREVIOUS | NEXT >>