And you don’t know where to start? As a new Contact Centre Manager many years ago, I felt lost at times when I was looking for products and services and finding out what company did what!. Networking luncheons and the TUANZ Contact Centre Conferences were a great place to start. However I wanted a ‘place’ to go to get information when I wanted.
TUANZ has identidied this gap and have decided to ensure that TUANZ members can gain access to this information easily and to make contact with the right people at the right time and members aren’t left to fend for themselves. We want to reduce the time in researching and we hope out new resource page will help give members a lead in, to what is available. We are committed to bringing this information to members via our Resource Library in the TUANZ Contact Centre Section.
TUANZ is grateful to have sponsors of various events that specifically work in the contact centre space, so we have invited them to be involved as a start. They have written a blurb about their company and a link to their websites has been set up.
So take a look our new page in the Resource Library in the contact centre section. You will find it under Suppliers and Vendors and then you can sort by general categories, such as, Training Providers, Consultancy, Total Contact/Call Centre Solutions and Recruitment.
We have started with a few; however we hope that we will continue to link up to providers in the future to help you, make contact with right company, quickly and easily.