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  • All good things must come to an end

    As a follow on from Ernie’s blog today, all good things must come to an end. So it is with sadness that I sign off with TUANZ for now.  It’s been wonderful to be part of a hard working team for the last 18 months. I’m sure everyone agrees that the contact centre conferences and awards were second to none over the years. ... >> more

    Categories: Profile

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  • "Mouthpiece" in mothballs

    Ernie Newman

    Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more

    Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors

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  • Goodbye 2009...we wont miss you

    Where has the year gone? It seems to have flown by since our “Surviving the Recession” sessions in February. We’ve certainly had a lot to think about since then and 2010 is shaping up to bring its own challenges.This week's blog has Garry Jones, chairman of the TUANZ contact centre committee sharing his thoughts on the year... >> more

    Categories: Leadership | Profile

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