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"Mouthpiece" in mothballs
Posted Fri 26 February 2010 @ 12:31 p.m. by Ernie Newman
Everything has its day. "Mouthpiece" is no exception.For several years its been a popular resource for contact centre professionals up and down new Zealand. But since the recession, things have changed dramatically in the contact centre arena. We've seen a decline in visitor numbers to this part of our site, while... >> more
Categories: Benchmarking | Events | International | Leadership | Lifestyle | Profile | Recruitment and HR | Technology | Vendors
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Welcome to 2010...finally
Posted Thu 18 February 2010 @ 2:30 p.m. by Megan Lacy
The New Year has finally arrived and we all agree it was well over due, 2009 is nothing but a distant memory. What I can’t believe is that it’s February and now the hot cross buns are in the shops so if we don’t watch out, the year will fly past.
As with every New Year, many managers will be completing or have completed... >> more
Categories: Leadership | Lifestyle
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Goodbye 2009...we wont miss you
Posted Fri 11 December 2009 @ 11:41 a.m. by Megan Lacy
Where has the year gone? It seems to have flown by since our “Surviving the Recession” sessions in February. We’ve certainly had a lot to think about since then and 2010 is shaping up to bring its own challenges.This week's blog has Garry Jones, chairman of the TUANZ contact centre committee sharing his thoughts on the year... >> more
Categories: Leadership | Profile