So a population of less than 60,000 doesn’t exactly make American Samoa a player in the outsourced contact centre industry. But news from the Associated Press that a contact centre employing up to 1000 workers will be established in the territory once it connects to the Southern Cross Cable, is an interesting development.
The US government, which has signaled it’ll spend $US 3 million on the connection, is apparently keen to develop American Samoa’s economy. And hooking up to the underground fibre optic cable is vital to establishing an efficient outsourced contact centre.
The company behind the proposed contact centre has not been named, but AP reports the project should be completed in less than a year. For those thinking they might benefit from learning about the kiwi contact centre profession, American Samoa is located about 2,300 miles south of Hawaii – which sounds like as good as spot as any to be a consultant.