Statistics, trends and strategies
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Posted Mon 23 July 2007 @ 1:49 p.m. by Sarah Putt
If there’s one thing I’ve learned about contact centre professionals, it’s that nothing quickens the pulse quite like a good set of statistics. And that, Mouthpiece readers, is what the Datacraft presentation at the Contact Centre Networking Event is set to deliver.
I’ve been offered a sneak preview of the presentation and it’s sure to get the pens racing across the page. Based on the Dimension Data Global Contact Centre Benchmarking Report, a number of key findings are backed by statistics gathered from contact centres around the world.
I’ll be attending the event on Thursday and so will provide highlights for Mouthpiece readers later in the week. In the meantime, if you’d like to register for the lunch, you can do so here.
Categories: Benchmarking | Events