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Goodbye 2009...we wont miss you
Posted Fri 11 December 2009 @ 11:41 a.m. by Megan Lacy
Where has the year gone? It seems to have flown by since our “Surviving the Recession” sessions in February. We’ve certainly had a lot to think about since then and 2010 is shaping up to bring its own challenges.This week's blog has Garry Jones, chairman of the TUANZ contact centre committee sharing his thoughts on the year... >> more
Categories: Leadership | Profile
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The most southern contact centre
Posted Wed 9 December 2009 @ 12:09 p.m. by Megan Lacy
After much searching I found the most southern contact centre in Invercargill.
The prize goes to one of the newest registered banks in New Zealand, SBS Bank which until October last year was a building society. SBS also celebrated their 140th anniversary in October which I don’t think many businesses in New Zealand can... >> more
Categories: Profile
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Holidays and Other Leave over the Summer Period
Posted Tue 8 December 2009 @ 2:22 p.m. by Megan Lacy
This is a headache every year, especially for contact centre’s who are open 7 days a week and have staff working set shifts. This is the time of the year that workforce planners get some serious work to do, making sure there are enough bums on seats throughout the Xmas period to cover the volume of calls and at the same... >> more
Categories: Lifestyle | Profile