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Do you avoid companies who outsource? New poll asks
Posted Wed 25 November 2009 @ 3:27 p.m. by Megan Lacy
I found this poll on the yahooXtra home page today, asking ‘Do you avoid companies that outsource their call centre staff?’.As you know, this is a topic that makes me hot under the collar with large companies preferring to outsource without understanding the implications to their customers and their satisfaction with... >> more
Categories: Lifestyle | Profile
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Telecom's customer service technology
Posted Thu 19 November 2009 @ 2:15 p.m. by Megan Lacy
Telecom is getting ready to implement its new NGT (Next Generation Telecom) customer service technologies – it sounds like overdue good news.
What does it all mean? For the contact centre staff, I believe it will speed up their resolution time with customers, as they will have a newer, faster, more customer-friendly system... >> more
Categories: Profile | Technology | Vendors
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So much talent in our contact centres
Posted Thu 12 November 2009 @ 2:42 p.m. by Megan Lacy
It amazes me how much talent there is in contact centres around the country. Along with people who have changed course from their chosen career path, you end up with a small community of skilled staff.
I have had staff members who have been plumbers, electricians, nurses, hair stylists, musicians and singers. I... >> more
Categories: Lifestyle | Profile