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Avaya to buy Nortel enterprise unit
Posted Thu 24 September 2009 @ 4:52 p.m. by Louis van Wyk
by Megan LacyAvaya has won a bid to purchase Nortel's Enterprise Solutions Business.Avaya is expected to pay $900 million for the business unit once the deal gets approved in the US, according to an announcement made last week.For now it means business as usual for Nortel New Zealand. For customers this agreement promises to... >> more
Categories: International | Technology | Vendors
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Don't tell me to 'get used to offshore contact centres'
Posted Fri 18 September 2009 @ 8:14 a.m. by Megan Lacy
There’s nothing like an Aussie who comes across the ditch and tells us to ‘get used to it’ - that always goes down a treat with me, not.I still feel hot under the collar after reading an article from Telecommunication Review about Catriona Wallace’s presentation of the 2009 contact centre benchmarking results from callcentre.net.What... >> more
Categories: Profile
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Is there anything good about 018?
Posted Thu 10 September 2009 @ 2:55 p.m. by Megan Lacy
I made it my mission today to go on the hunt to find something good that has been said about the 018 service in recent months.
I gave up quickly as it was a no-win situation. What I found was an article from NBR (by Chris Keall, TUANZ Telecommunication Journalist of the Year award winner for 2009) that has the best summary... >> more
Categories: Profile